FAQ
Still have questions? E-mail support@villagehiddeniniron.com
Is it free to join?
Is it free to join?
Yes. Every Shinobi starts at Villager rank with 25 Ryo the moment they sign up.
How do I earn Ryo?
How do I earn Ryo?
Every order, review, follow, and referral puts Ryo in your bank. Full breakdown above.
Do Ryo expire?
Do Ryo expire?
Ryo never expires as long as you're an enrolled member.
How do I redeem?
How do I redeem?
Apply your Ryo at checkout in the app or on web. Slide your balance to the reward you want, starting at 100 Ryo for $5 off.
What's the most I can redeem at once?
What's the most I can redeem at once?
1,000 Ryo for $50 off in a single order.
Will my rank reset?
Will my rank reset?
Never. Ranks are based on lifetime spend, not annual. Once you earn it, it’s yours.
How do I move up a tier?
How do I move up a tier?
Hit the lifetime spend threshold for the next rank. The system tracks it automatically.
Where do I check my Ryo and rank?
Where do I check my Ryo and rank?
In the app under your profile. On web, in your account dashboard.