A pre-order allows you to reserve your item before it is ready to ship from our warehouse. Your order is placed into our production queue, and we manufacture the products specifically for the upcoming release.

Because pre-order items are still being manufactured, they will take longer to ship than items that are currently in stock.

Your pre-order will ship once production is complete and the finished products have arrived at our warehouse.

Because manufacturing involves multiple stages, we provide an estimated shipping timeframe rather than a guaranteed delivery date. You can follow the production progress above for the latest status of your order.

Once your order reaches our warehouse and is ready to ship, we will send your tracking information by email.

Pre-order products are manufactured after the pre-order period so we can produce the appropriate quantities for the demand.

Your order goes through several stages before it can leave our warehouse, including fabric cutting, printing, sewing and assembly, finishing, quality inspection, transportation, and warehouse processing.

We know waiting isn't always easy, which is why we created this production tracker to give you visibility into where your order is in the process.

You can check the production tracker above for the most recent update.

The tracker shows the major stages of production, from fabric cutting through to the shipment of your tracking number. We will update the tracker as your order moves through production.

Please keep in mind that the tracker represents the overall production status of the product and may not reflect the exact status of an individual order at every moment.

Yes. Once your order has been processed and is ready to leave our warehouse, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take some time to show movement after the label is created, particularly while your package is being transferred to the carrier.

If you need to change your shipping address, please contact us as soon as possible by e-mailing <support@villagehiddeniniron.com> with your order number and the correct shipping address.

We can generally accommodate address changes while your order is still in production, but we cannot guarantee that changes can be made once your order has entered the fulfillment or shipping process.

If you need to cancel your pre-order, please contact us as soon as possible by e-mailing <support@villagehiddeniniron.com> with your order number.

Cancellation requests are handled according to our current cancellation and refund policy. Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

If there is a significant change to the expected fulfillment timeline, we will communicate the updated information and any applicable options.

We recommend placing separate orders if you need your in-stock items immediately.

If an order contains both pre-order and in-stock products, fulfillment may be held until the pre-order items are ready unless otherwise stated on the product or checkout page.

This helps us avoid splitting shipments and ensures your complete order can be fulfilled together.

While we work closely with our manufacturing partners to keep production on schedule, manufacturing and international transportation can occasionally take longer than expected.

If the expected fulfillment timeline changes significantly, we will provide an updated timeline and communicate any important changes to affected customers.

Our goal is always to keep you informed rather than leave you wondering where your order is.

If you have a question that isn't answered here, please contact us by e-mailing <support@villagehiddeniniron.com>. Our support team is happy to help.

Please include your order number whenever possible so we can locate your order and provide the most accurate information available.